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ITPX 2009 CONFERENCE AND TRADE SHOW
March 23-26 2009
Monday, March 23, 2009
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Time
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Activity
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Noon - 7:00 pm
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Registration Open
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9:00 am - 4:00 pm
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Voice over IP Foundations : Global Knowledge Certification Session-
Attendees will receive a Certificate of Completion
(Note: attendees are on their own for lunch)
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Tuesday, March 24, 2008
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Time
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Activity
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7:30 am - 5:00 pm
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Registration Open
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7:15 am - 8:15 am
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Service Provider’s Breakfast ATT Customers. Verizon Customers
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7:30am - 8:20 am
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Continental Breakfast
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8:20 am - 8:30 am
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Welcome Remarks
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8:30 am - 9:30 am
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Keynote Address: GSA: Centrex - Ever Steady During Disasters.
Sylvia Hernandez, Network Services Director.
Sponsored by AT&T / Platinum Sponsor
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9:40 am - 10:20 am
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Direction of UC: Microsoft OCS 2.0-Challenges to the Traditional
IP/PBX.
Michael Oh, CEO, Heavy Water Ltd.
Gold Sponsor
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10:30 am
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Exhibit Hall Opens
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10:30 am - 10:50 am
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Morning Break in Exhibit Hall
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12:00 pm - 1:10 pm
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Lunch Served in Exhibit Hall
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1:30pm
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Exhibit Hall Closes
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1:40 pm - 2:20pm
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How to Drive Caller Satisfaction using a Centrex Call Center.
Presented by T-Metrics
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2:30 pm - 3:00 pm
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Afternoon Break
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3:00 - 3:50 pm
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Choose from one of 3 Concurrent Sessions
T1: Centrex Track: Intro to Telephony and Centrex - AT&T and Verizon
T2: UC Track: Unified Customer Communications - Beyond UC. D. Zibelman, CosmoCom
T3: UC Track: National Unified Messaging, D. Holder, Verizon.
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4:00 - 4:50 pm
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Choose from one of 3 Concurrent Sessions
T4: Centrex Track: Consoles, ISDN, and IP Consoles
T5: Call Centre Track: Optimize Operations in Contact Centers and Enterprises. D. Blanco, Verint
T6: VoIP Track: Mixing Proprietary and Open source for Best of Breed Communications Solutions. D. Mandelstam, Sangoma Technologies
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Evening Reception Sponsored by AT&T
Wednesday, March 25, 2009
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Time
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Activity
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7:30 am - 5:00 pm
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Registration Open
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7:30 am - 8:20 am
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Continental Breakfast
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8:20 am - 8:30 am
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Morning Housekeeping/Remarks
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8:30 am - 9:30 am
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Keynote Address: Evolving Voice Solutions, M. Bryan, Verizon, Platinum Sponsor
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9:40 - 10:30 am
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Unified Communications for the Real World: Utilizing UC with
Centrex and VoIP. M. Seeley, Voice Mobility
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10:30 am
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Exhibit Hall Opens
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10:30 am - 10:50 am
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Morning Break in Exhibit Hall
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12:00 pm - 1:00 pm
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Lunch Served in Exhibit Hall
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1:30 pm
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Prize draws at Exhibitor Booths
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2:00 pm
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Exhibit Hall closes
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2:00 pm- 2:50 pm
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Ten Steps to Secure a strong ROI on your Legacy Voicemail Migration to UC. Hardy Myers, Applied Voice & Speech Technologies (AVST)
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3:00 pm - 3:15 pm
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Afternoon Break
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3:15 pm - 4:00 pm
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Choose from one of 3 Concurrent Breakout Sessions
W1: Centrex Track: P Phones, a Tutorial. R. Cooper, Aastra
W2: UC Track: Unified Customer Communications - Beyond UC. D. Zibelman, CosmoCom
W3: Call Centre Track: Call Center Track: Surveying Customers Through Your Call Center. O. Alban, Verint
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4:15 pm - 5:00 pm
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Choose from one of 3 Concurrent Breakout Sessions
W4: Centrex Track: Moves, Adds & Changes, Strata
W5: UC Track: Justifying UC Investments - Understanding the total cost of Ownership. B. Gutnick, ShoreTel
W6: VoIP Track: Mixing Proprietary and Open source for Best of Breed Communications Solutions. D. Mandelstam, Sangoma Technologies
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Thursday, March 26, 2009
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Time
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Activity
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7:30 am - Noon
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Registration Open
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7:30 am - 8:45 am
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Continental Breakfast
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8:45 am - 9:00 am
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Morning Housekeeping/Remarks
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9:00 am - 9:45 am
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Whose Call Center is This Anyway? R. Johnson, State of Ohio
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10:00 am - 10:45 am
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Everything I Wish They Would Have Told Me. Stephen Olejniczak, Author: VoIP Deployment for Dummies, Telecom for Dummies, Asterisk for Dummies
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11:00 am - 11:45am
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9-1-1 and the Law. Do you comply? T. Kenyon, Conveyant
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11:45 am
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Closing Remarks
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