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Conference Program - Monday, May 3
Noon - 7:00 Registration Open
9:00 - 4:00
One Day Course/Certificate
Global Knowledge Session:
Building on the 2009 VoIP introduction, this is a full day knowledge course with a certificate of completion.
(Note: attendees are on their own for lunch)
Conference Program - Tuesday May 4
7:30 - 5:00 Registration & Service Desk Open
7:15 - 8:15 Service Provider Breakfasts
7:30 - 8:20 Continental Breakfast
8:20 - 8:30 Opening Remarks
8:30 - 9:30 Keynote Address:
Broadsoft Presentation sponsored by AT&T
9:40 - 10:20 Plenary Session:
Sylvia Hernandez, Director, Technical Services Division, GSA
10:30 Exhibit Ribbon Cutting
EXHIBIT AREA OPEN
10:30 - 10:50 Morning Break in Exhibit Area
12:00 - 1:00 Lunch in Exhibit Area
1:30 Exhibit Hall Closes
1:40 - 2:30 Plenary Session:
Migrating from Centrex to an all IP based Communications System.
ShoreTel
2:30 - 3:00 Afternoon Break
CONCURRENT SESSIONS
3:00 - 3:50
T1: Centrex Track
Today's CPE, single vs. multi-line, analog vs. ISDN and consoles.
T2: Educational Session
Calabrio: A workspace that fits my job and work style and other advantages of Web 2.0 in the Contact Center
T3: Educational Session
TeoTechnologies: Requirements for effective E911 deployment
4:00 - 4:50
T4: Centrex Track:
Help with P-Phones, a guide to a better understanding of EBS and P-Phones
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6:00 – 7:30 PM
Evening Reception
Conference Program Wednesday May 5
7:30 – 5:00 Registration & Service Desk Open
7:30 – 8:20 Continental Breakfast
8:20 – 8:30 Morning Housekeeping
8:30 – 9:30 Plenary Session:
How Centrex Customers can migrate to IP without dropping their TDM phone. Nortel, Gold Sponsor
9:40 – 10:30 Plenary Session:
Unified Communications for the Real World: Utilizing UC with Centrex and VoIP. M. Seeley, EsnaTech
10:30 EXHIBIT AREA OPEN
10:30 – 10:50 Morning Break in Exhibit Area
12:00 – 1:00 Lunch in Exhibit Area
1:30 – 2:00 Prize Draws at Exhibit Booths
2:00 Exhibit Hall Closes
2:00 – 2:50 Plenary Session
Delivering the Ultimate Hosted Unified Communications. Polycom/Broadsoft
3:00 – 3:15 Afternoon Break
CONCURRENT SESSIONS
3:15 – 4:00
W1: Centrex Track:
Centrex Features to take you where you want to be.
W2: Educational Session: Value in the Clouds: The evolution of Telco and Tales from the Trenches. IfByPhone/Fonolo
W3: Educational Session: Call Center Track: Why Workforce optimization is important to your Contact Center. Verint
4:15 – 5:00
W4: Centrex Track:
Enrich your Centrex Business – Business continuity, wireless, VoIP Integration
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Thursday May 6
7:30 – 12:00 Registration & Service Desk Open
7:30 – 8:45 Continental Breakfast
8:45 – 9:00 Morning Housekeeping/Remarks
9:00 – 9:45 Plenary Session: S. Olejniczak, ATI1, Author
10:00 – 10:45 Plenary Session:
Leading the Way: How to reframe your Skills to be a leader in the IT World, Furley Lumpkin, NYUMC
11:00 – 11:45 Plenary Session: E 9-1-1 Your Legal and Ethical Responsibilities. Conveyant.
12:15 Closing Remarks
(Note: Sessions are subject to change)
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