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Conference Program - Monday, May 3
Noon - 7:00 Registration Open
9:00 - 4:00
One Day Course/Certificate
Voice over IP foundations
Global Knowledge Session. Bill Clark. Technical Trainer and Author; Dr. Alan Clark, Telchemy. Do Your VoIP Homework: Preparing a Business Case, SLAs, Voice Readiness, Product Comparisons. (Carson City I)
(Note: attendees are on their own for lunch)
Conference Program - Tuesday May 4
7:30 - 5:00 Registration & Service Desk Open
7:30 - 8:20 Continental Breakfast
8:20 - 8:30 Opening Remarks
8:30 - 9:30 Keynote Address:
David Bukovsky, VP of Products, Broadsoft will discuss the power of CaaS, Communications as a Service and share his vision of what he believes is ahead for our industry. Sponsored by AT&T, Platinum sponsor
9:40 - 10:20 Plenary Session: Moving to a Converged Network is no small task, An Agencys Perspective
Sylvia Hernandez, Director, Technical Services Division, GSA
10:30 Exhibit Ribbon Cutting
EXHIBIT AREA OPEN
10:30 - 10:50 Morning Break in Exhibit Area (Eldorado)
12:00 - 1:00 Lunch in Exhibit Area
1:30 Exhibit Hall Closes
1:40 - 2:30 Plenary Session:
Effective Financial Management of Communications and Technology. Paul Lapan, Solution Engineering Manager, Paetec.
2:30 - 3:00 Afternoon Break
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CONCURRENT SESSIONS
3:00 - 3:50
T1: Centrex Track
Today's CPE, single vs. multi-line, analog vs. ISDN and consoles.
T2: Educational Session
A workspace that fits my job and work style and other advantages of Web 2.0 in the Contact Center. Tim Kraskey, Calabrio
T3: Educational Session
Requirements for effective E911 deployment.
Thomas Beck, TeoTechnologies
4:00 - 4:50
T4: Centrex Track:
Help with P-Phones, a guide to a better understanding of EBS and P-Phones
6:00 7:30 PM
Evening Reception
On the terrace adjacent to the conference area
Conference Program Wednesday May 5
7:30 5:00 Registration & Service Desk Open
7:15 - 8:15 AT&T Hosted Breakfast (Carson City I)
7:30 8:20 Continental Breakfast
8:20 8:30 Morning Housekeeping
8:30 9:30 Plenary Session:
How Centrex Customers can migrate to IP without dropping their TDM phone. Nortel, Gold Sponsor
9:40 10:30 Plenary Session:
8 Critical Capabilities for Building your Corporate Communications. Hardy Myers, AVST
10:30 EXHIBIT AREA OPEN
10:30 10:50 Morning Break in Exhibit Area
12:00 1:00 Lunch in Exhibit Area
1:30 2:00 Prize Draws at Exhibit Booths
2:00 Exhibit Hall Closes
2:00 2:50 Plenary Session
Migrating from Centrex to an all IP based Communications System. Bernard Gutnick, ShoreTel
3:00 3:15 Afternoon Break
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CONCURRENT SESSIONS
3:15 4:00
W1: Centrex Track:
Centrex Features to take you where you want to be.
W2: Educational Session: Unified Communications for the Real World: Utilizing UC with Centrex and VoIP. M. Seeley, EsnaTech
W3: Educational Session: Call Center Track: Why Workforce optimization is important to your Contact Center. Oscar Alban, Verint
4:15 5:00
W4: Centrex Track:
Enrich your Centrex Business Business continuity, wireless, VoIP Integration
Thursday May 6
7:30 12:00 Registration & Service Desk Open
7:30 8:45 Continental Breakfast
8:45 9:00 Morning Housekeeping/Remarks
9:00 9:45 Plenary Session: Leading the Way: How to reframe your Skills to be a leader in the IT World, Furley Lumpkin, NYUMC
10:00 10:45 Plenary Session:
"The Best of Both Worlds: Centrex Handsets in a VoIP environment" Ian Gomm, VP Sales & Marketing, Citel
11:00 11:45 Plenary Session:
E911 what the legislation says and what you need to do to comply. Are you able to comply in your state? Even if your state has no laws in place, what is your liability? What is your responsibility? What technologies are available to help? Tim Kenyon, President, Conveyant Systems
11:45 - 12:00 Closing Remarks
(Note: Sessions are subject to change)
ROOM DESIGNATIONS:
Global Knowledge Session
Carson City I
Exhibits, Morning Break, Lunch
Eldorado
Keynote & plenary sessions:
Tuesday, Wednesday, Thursday: Virginia II
Concurrent Sessions:
T1, T4, W1, W4: Virginia II
T2, T5, W2: Carson City I
T3, W3: Virginia City III
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